Earlier this year, I posted some words about American Express (here and here). Those words were far from positive. To summarize, I headed pretty deep into is-it-possible-they-can-really-be-this-shitty territory. I had such a hard time understanding how Amex could (A) Promise bonuses, (B) Put terms in writing, (C) Refuse bonuses to people who met the terms, and (D) Defend their shady behavior by referencing words nowhere in the terms.
Well, over the last few weeks, I’ve been hearing from another batch of readers dealing with the exact same nonsense. Very annoying. If American Express is withholding a bonus that you’re entitled to…you’re not alone.
I’m pretty sure most people try the customer service route. If that doesn’t work, make sure you read the two old posts above. And here’s another recent story…
- First, the credit card’s terms are where to find the statement that Amex will pay for arbitration.
- I had to do all the mentioned things and file with JAMS.
- Their agent was extremely responsive and helped me with any other forms and such needed.
- The forms needed to be sent confirmed delivery, so it cost $5-10. I had to forward my proof of delivery to JAMS.
- Amex responded to the demand from JAMS and asked for a 30 day extension to review my case.
- On day 31, they emailed me and asked to be available for a call.
- I talked to the person at Amex dealing with my case. She was very polite stating that I had mistakenly applied for a targeted bonus and was not eligible for the bonus and she wasn’t sure how I got/found/applied for it.
- She said since they could not give me miles, they would give the money value in my original demand which I calculated wrong – whoops. But they are giving it as a statement credit on any of my Amex cards that need it.
- All said, it was maybe 8 weeks from starting the filing to resolution.
- Of course, I had to sign a non-disclosure and am sworn to secrecy about this case and anything pertaining to it and am not allowed to say anything bad about Amex ever (my favorite clause in the final agreement).
- All’s well that ends 6 months later. I guess. Thanks for your help. Please anonymize me.
